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- Advanced Feedback - - Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis.
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- Aestiva - - Web-based solutions including help tickets, knowledge base, contact management, and email management.
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- Charter Continuum - - Customer relationship management with software for handling customer feedback ensuring customer retention.
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- Chordiant Software - - Business process automation and customer service applications. Includes products, services, and clients.
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- Cloudgate, Ltd. - - Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels.
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- eAssist - - Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
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- eCare Support Interaction Software - - Browser based customer interaction software that facilitates real time interaction between an organization's help desk and their customers. Demos, white papers, and full product description are also available.
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- FrontRange Solutions - - Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.
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- Kanisa Inc. - - Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
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- Knowledge Base - - Multi-user system enhances self-service customer support, help desk operations, and document management applications.
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- Pegasus - - Customer Relationship Management software for midsize and small organizations. Includes newsletter and clients.
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- Precision - - Developer of help desk solutions.
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- Q-go - - Customer communications software based on natural language technology.
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- Qualté - - Hosted helpdesk and live-chat solutions for small/medium sized companies.
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- Querybot Systems - - Automated knowledge base and interactive FAQ systems intended for small businesses.
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- Satmetrix Systems - - Software and services company focused on customer experience management.
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- ScandiaCom - - Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
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- Skywire Software - - Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process.
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- SupportSentry - - Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
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- Ulysses CRM - - Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.
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- Vuechat - - Web-based customer service solution with webcam video.
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