See also:

• Business: Customer Service: News and Media  (3)

Call Centre - - CRM Software reviews, management interviews, tips on improving customer service and call centre products.

CRM and Contact Centre 247 - - Online exhibition for the CRM software & Call Centre industries. Featuring news, articles, whitepapers, case studies and vendors.

CRM Blog - - News and commentary on CRM topics, including software and implementation.

CRM Event - - Resource featuring weekly updated news and event schedules.

CRM Today - - Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.

CRMDirectory.com - - News, products, and tutorials for those interested in customer relationship management (CRM).

Customer Care Coach - - Email-based customer care training program for managers that is designed to deliver continuous improvement, increase profits and customer loyalty.

Customer Service Manager.com - - Journal, advice and information for customer service professional.

Customer Service Point - - Promotes quality customer service, with articles on customer support and related subjects as Customer Relationship Management (CRM), best practices, tools, books, quotes and skills.

Customer Service Zone - - Access hundreds of customer service related articles and book excerpts online, discussion lists to help improve customer service.

Customer Strategy & Management 2005 - - This is a new exhibition & conference for customer service, sales, IT, marketing and senior corporate management who are developing strategy and sourcing products & services.

ECCS - - Resource providing advice and information on customer relationship management in the form of articles, case studies, white papers, industry news, and analysis tools.

eCustomerServiceWorld - - Resource site featuring access to over 300 articles, case studies and white papers as well as news, information, advice and jobs.

Improving Customer Service - - A list of customer service articles by John T. Self.

Insight Exec - - The Customer Management Community (CMC), is a CRM service which provides news, information, advice and best practice case studies to help its members make the most of customer management activities, achieve core business objectives and help improve the ROI of CRM programmes.

411 Peculiar Road - - Aims to teach customer service people, call centers, and managers how to work with customers online.

The Physics of Customer Service - - International speaker and consultant, Patrick McGaughey, now offers his popular customer service seminar titled, "The Physics of Customer Service", as an easily downloadable eBook online.

Siebel CRM Resource Library - - The CRM Resource Library provides information about the business benefits of customer relationship management (CRM) and how you can achieve similar results using Siebel products and services.

What Ever Happened to Customer Service - - Article giving customer service advice geared towards online entrepreneurs.