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- ACRA, Inc. - - Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.
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- Advanced Phone Ups - - Telephone training and mystery shopping of all types of vehicle dealerships.
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- Anonymous Insights, Inc. - - Marketing research firm that specializes in customer satisfaction programs. Online application.
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- Ardent Services, Inc. - - Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
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- At Random Communications - - Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
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- Ath Power - - Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
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- Bare Associates International - - Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
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- Barry Leeds and Associates - - Offers a range of mystery shopping services with a core focus on the financial services industry and service-oriented retail companies. Core competence is helping companies prevent discriminatory and unfair sales practices.
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- Berring HIne Consulting - - Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
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- C-Chex - - Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations.
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- Certified Reports, Inc. - - Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
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- Check Mark, Inc. - - Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application.
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- Checkout (UK) Ltd - - A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
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- A Closer Look, Inc. - - Online mystery shopping services with resource links for shopper applicants. Online application.
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- Confero, Inc. - - Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
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- Consumer Connection - - Providing mystery shopping, customer service seminars and front line service employee training programs.
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- Count On Us - - Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
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- Creative Image Associates - - A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
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- Customer Point of View - - A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
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- Customer Service Perceptions - - Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
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- Customer 1st - - Full service mystery shopping company providing on-line reporting for customer service evaluation.
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- A Customer's Point of View, Inc. - - Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
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- CV Marketing Research Inc. - - Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction level.
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- Douglas Stafford International - - Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
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- DSG Associates, Inc. - - Mystery shopping services to the retail food service industry. Online application.
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- eMysteryShopper - - Independent review of website usability and efficiency from a customer's point of view. Online application.
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- Guest Check - - Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
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- Hindsight - - Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
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- ICC - Decision Services - - Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
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- ICU Associates Inc. - - Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
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- Imyst, Inc. - - Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
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- Infotel - - Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
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- Inland Retail Services - - Specialists in mystery shopping and merchandising services. Includes services and contacts.
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- IntelliShop - - Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application.
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- ITS (Incognito) - - Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
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- J.M. Ridgeway Co. - - A market research and mystery shopping company providing national coverage.
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- The Kirandt Group, LLC - - Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
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- Mars Research - - Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
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- Mystery Shoppers - - Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
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- Mystery Shopping Resources - - Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
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- Mysteryshopomatic.com - - Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
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- Person To Person Quality - - Provides transaction experience studies, mystery shopping, customer surveys, competitive intelligence services, and special consulting services. Apply online to be a shopper.
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- Premier Service - - A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
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- Quality Eye Mystery Shopping - - A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
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- Retail Maxim - - UK-based mystery shopping services including competitor visits and internet and telephone shopping.
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- Retail Rapport Ltd. - - Mystery shopping agency. List of services, details about applying, and contact information.
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- RetailTrack - - Retail, service, hospitality and call center mystery shopping.
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- Richey International - - Quality management programs to enhance performance, measure product quality, and maintain brand stature.
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- Satisfaction Services, inc. - - Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available.
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- Schryver Enterprises. LLC - - Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
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- The Secret Shopper Company - - Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
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- Secret Sleuths - - Services offered, staff, contact details, and shopper application.
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- Sensor Quality Management Inc. - - Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
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- Service Alliance, Inc. - - Provides mystery shopping services to a variety of industries throughout the United States.
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- Service Check - - Customer service audits performed throughout North America.
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- Service Evaluation - - Provides a comprehensive solution for keeping on top of the front line.
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- Service Excellence Group - - Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
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- Service Intelligence, Inc. - - Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
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- Service Performance Group - - Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
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- ServiceSense - - Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
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- ServiceTRAC, Inc. - - National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
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- SG Marketing Group - - Company description, services offered, and online shopper application.
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- Shadow Shopper - - Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
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- Shadow Shopper - - Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
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- Shoppers' View - - Provides mystery shopping on site and by telephone to the retail industry. Online application.
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- Shoppers Critique International - - Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
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- Shoppers, Inc. - - Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
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- Sinclair Service Assessments - - Company provides mystery shopping services throughout the U.S. and abroad. Site includes a sign-up area for shoppers.
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- SNEAK PEAKms - - Offers a variety of customized mystery shopper and caller services.
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- Sonya's Mystery Shoppers - - Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee).
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- Speedmark Information Services - - Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
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- Sutter Marketing - - Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information.
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- Webbtech Data - - Quality assurance company specializing in mystery and comparison shopping.
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