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- Aegis Communications Group, Inc. - - Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
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- Customer Service University - - Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
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- Customer Service Week - - Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
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- CustomInsight Internet Surveys - - Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
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- destinationCRM.com - - Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
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- eCRMGuide - - Customer Relationship Management in the E-Business Worl.
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- eLoyalty - - Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
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- e-Satisfy, Inc. - - Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
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- ExecTrainer.com - - Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
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- Hipbone, Inc. - - Solutions for live online collaboration between customers and sales and customer service agents.
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- Impact Learning Systems - - Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
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- National Customer Service Week - - Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
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- Online Customer Service - - Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
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- Parago, Inc. - - An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
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- Phone Pro - - Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
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- Princeton Consulting - - European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
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- Pyramid - - Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
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- San Jose Focus - - Facilitates focus groups for market research purposes only.
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- Service Quality Institute - - Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
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- Sterling Consulting Group, Inc. - - Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
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- Stream International, Inc. - - Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
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- Telephone Doctor - - Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
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- Tern Consultancy - - Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
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- Tooty Inc. - - Customer service and sales strategy evaluating, developing, training and monitoring.
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- Trendsource, Inc. - - Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
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- Workplace Conflict Resources - - Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.
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