Associations

AFSM International World Wide - - Association of Field Service Managers. Dedicated to furthering the knowledge, understanding and career development of executives, managers and professionals in the services and support industry.

Customer Database Measurement Benchmarking Association - - CDMBA helps customer database management professionals identify the best business practices and compare operating performance.

Help Desk Institute - - Help Desk Institute (HDI) provides targeted information about the help desk and customer support industry.

International Customer Service Association - - ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.

Society Of Consumer Affairs Professionals - - As customer-driven management techniques expand in popularity, and the emphasis on retaining customers becomes more critical, SOCAP provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations.